The Holistic Reflexologist

REFLEXOLOGY IN ICKENHAM, uxbridge, Ruislip, Northwood, the chalfonts, gerrards cross, beaconsfield

Privacy Policy

Our contact details

Name: Kelly Henry

Telephone No: 07804877366

Email address: kelly.L.henry@btinternet.com

Address: 16 Greenacres Avenue, Ickenham, Middlesex, UB10 8HG


The type of personal information I collect

In order to give professional reflexology treatments, I will need to ask for and keep information about your health. I will only use this for informing reflexology treatments and any advice I give as a result of your treatment. The information to be held is:

Your contact details

Medical history and other health-related information

Treatment details and related notes


How I get the personal information and why I hold it

Most of the personal information I process is provided to me directly by you for the following reason:

For informing reflexology and any advice I give as a result of your treatment.

I use the information that you have given us in to:

Provide you with the best possible treatment options, support and advice.

I will not share your information with anyone else without explaining why it is necessary, and getting your explicit consent or if required for legal process.


Lawful basis for holding and using client information

Your consent. You are able to remove your consent at any time. You can do this by contacting Kelly Henry (details at the top of this form)

I have a legal obligation:

a. 'Claims occurring' insurance (records must be kept for 7 years after last treatment)

b. Law regarding children's records (records must be kept until the child is 25 or if 17 when treated, then 26)

c. CNHC requirements to retain information for 8 years

3. I have a legitimate interest


As I hold special category data (i.e. health related information), the additional condition under which I hold and use this information is: for me to fulfil my role as a health care practitioner bound under the AoR Confidentiality as defined in the AoR Code of Practice and Ethics.


How I store your personal data

Protecting your personal data

I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information I collect from you.


Your data protection rights

  • Under data protection law, you have rights including:
  • The right of access: you have the right to ask me for copies of your personal information.
  • The right to rectification: you have the right to ask me to rectify personal information you think is inaccurate and to ask me to complete information you think is incomplete.
  • The right to erasure: you have the right to ask me to erase your personal information in certain circumstances.
  • The right to restriction of processing: you have the right to ask me to restrict the processing of your personal information in certain circumstances.
  • The right to data portability: you have the right to ask that I transfer the personal information you gave me to another organisation, or to you, in certain circumstances.
  • The right to object to processing: you have the right to object to the processing of your personal information in certain circumstances.


You are not required to pay any charge for exercising your rights. If you make a request, I have one month to respond to you.

Please contact me using the details at the top of this document if you wish to make a request.

Therapist's rights

Please note:

  • if you don’t agree to your therapist keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you
  • Your therapist has to keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed
  • Your therapist can move their records between their computers and IT systems, as long as your details are protected from being seen by others without your permission.


How to complain

If you have any concerns about my use of your personal information, you can make a complaint to me using the contact details at the start of this document.


You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO's address is:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF


Helpline number: 0303 123 1113


ICO website: www.ico.org.uk


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